At Abercrombie, we take great pride in the quality of our images and interpretations. To ensure that each exam meets our standards for the most precise and clear images, we utilize optimal imaging guidelines. Our commitment to each patient and referring physician is also shown in the additional services offered as outlined below.

ACCESSIBILITY
Abercrombie serves Knoxville and the surrounding area with two convenient locations;

  • The Professional Office Building at the St. Mary's Medical Center.
  • Weisgarber Road in West Knoxville.

Free parking is available at both locations.

CENTRALIZED SCHEDULING
One phone number, (865) 584-3444 serves both of our outpatient offices. We also offer a toll-free scheduling number. 800-422-6007. Both are open from 8:00 a.m.-6:00 p.m., Monday-Friday.

OFFICE HOURS
Both of our offices are open from 7:30 a.m.-5:00 p.m., Monday-Friday. We also offer extended MRI hours from 6:45 a.m.-8:00 p.m., Monday-Friday and Saturday from 8:00 a.m.-3:00 p.m.

PRE REGISTRATION
In order to complete pre registration, locate previous film, explain preparations for certain exams and obtain insurance information, an Abercrombie service coordinator contacts each patient prior to an exam. As a service to our patients, we also file all insurance claims and precertify all necessary exams.

24-HOUR REPORTS
We deliver our radiology reports to referring physicians' offices within 24 hours of the exam. Abnormal reports are called by our office staff as soon as possible.

REFERRING PHYSICIAN CONSULTATIONS
Our radiologists are readily available for consultation with your physician. The clinical physician may call for a verbal report or to discuss a case. You may call the North office at 637-0094 or the West office at 588-1397.

COMMUNITY INVOLVEMENT
We are extremely committed to this community and have been since we opened our doors in 1925. Following are just a few of the activities and services to which our physicians and staff members have volunteered their time:
  • Interfaith Health Clinic                                                              
  • BSafe Program through the Knox County Health Department screenings
  • Helen Ross McNabb Center                                                       
  • Jefferson Memorial Golf Tournament                                           
  • Peyton Manning Golf Tournament                                                  
  • Arthritis Foundation Golf Tournament  
  • Susan G. Komen Race for the Cure
  • O’Conner Senior Center health
  • 21st Century Aging Coalition
  • American Cancer Society Cancer Survivors Day

CONTINUED QUALITY IMPROVEMENT
At Abercrombie, we strive for 100% patient satisfaction. In order to identify any areas that need improvement, we conduct random patient surveys and routinely audit our coding system.